Job Duties / Job Description:

As a System Analyst, the beneficiary will perform the following job duties:

Systems Analysis and Design – 25% of the work

• Analyze current systems and processes to identify inefficiencies, redundancies, and areas for improvement.
• Gather and translate business requirements into functional specifications and system design documents.
• Design scalable and secure system architectures integrating both on-premises and cloud-based solutions.
• Work with developers and architects to create system prototypes and validate design approaches.
• Develop and manage use cases, data flow diagrams, and UML models to support system requirements.

Technology/Skillset Used: UML, BPMN, Visio, Lucidchart, SQL, System Architecture, Azure, AWS, RESTful APIs.

Data Analysis and Integration – 20% of the work

• Perform detailed data analysis, profiling, and mapping to support data migration and integration efforts.
• Identify data quality issues and design remediation strategies to improve data integrity and consistency.
• Develop ETL specifications and support the implementation of data pipelines between systems.
• Collaborate with data engineers to define metadata standards, data dictionaries, and lineage tracking.

Technology/Skillset Used: SQL, Python, Power BI, SSIS, Informatica, Talend, Data Warehousing, ETL, JSON, XML.

Requirements Gathering and Stakeholder Collaboration – 15% of the work

• Conduct workshops and interviews with stakeholders to elicit clear business requirements.
• Create detailed documentation including business requirements documents (BRDs) and functional specifications.
• Facilitate discussions between business users and technical teams to ensure solution alignment.
• Use agile tools to maintain and refine product backlogs in collaboration with product owners.

Technology/Skillset Used: Jira, Confluence, Agile, Scrum, BRD, FRD, Stakeholder Management.

System Testing and Quality Assurance – 15% of the work

• Develop and execute test plans, test cases, and acceptance criteria based on requirements.
• Perform system, integration, and user acceptance testing (UAT) to validate functionality.
• Track and manage defects and issues through resolution using bug tracking tools.
• Collaborate with QA teams to ensure comprehensive test coverage and regression testing.

Technology/Skillset Used: TestRail, Postman, Selenium, UAT, Functional Testing, Regression Testing, JIRA, Zephyr.

Technical Documentation and Knowledge Management – 10% of the work

• Document system configurations, process flows, and business rules in a centralized repository.
• Create user manuals, training materials, and SOPs for technical and non-technical audiences.
• Maintain version-controlled documentation aligned with change management protocols.
• Support internal knowledge sharing through collaborative platforms and documentation reviews.

Technology/Skillset Used: Confluence, SharePoint, Git, Visio, SOP Writing, Markdown, Microsoft Office Suite.

System Implementation and Support – 10% of the work

• Assist in deployment planning, data migration, and go-live activities for new systems.
• Provide Tier-2/3 technical support for system-related issues post-deployment.
• Coordinate with vendors for implementation and post-implementation support.
• Monitor post-implementation performance and gather feedback for continuous improvement.

Technology/Skillset Used: Azure DevOps, ServiceNow, Change Management, Monitoring Tools, ITIL, Helpdesk.

Technology Evaluation and Innovation – 5% of the work

• Stay current on emerging tools, platforms, and methods relevant to business systems analysis.
• Evaluate new technologies and recommend adoption based on cost-benefit analysis.
• Support digital transformation initiatives through pilot projects and proof-of-concepts.

Technology/Skillset Used: RPA, AI/ML Basics, SaaS, PaaS, Cloud Integration, API Management, Business Intelligence.